Return & Refund Policy

Return & Refund Policy

Last Updated: 7 October 2026

At Dubai Replica Market (our business name), we sell original products only and strive for customer satisfaction. If you receive a defective or incorrect item, follow the return process below.

1. Eligibility for Returns/Refunds

✅ Accepted Cases:

• Defective items (e.g., broken clasp, stitching issues)

• Wrong item shipped (not what you ordered)

• Significant quality discrepancy (not as described)

❌ Non-Eligible Cases:

• Buyer’s remorse (changed your mind)

• Minor variations between product images and the item delivered

• Custom-made items (e.g., engraved watches)

2. Return Process

Step 1: Contact us within the same day of delivery via:
📞 WhatsApp: +971 55 336 5590
📧 Email: support@fakemarketkarama.com

Step 2: Provide:

• Order number

• Photos/video of the issue

• Reason for return

Step 3: If approved, we’ll send:

• A return shipping address (for defective items)

• A replacement tracking number (for exchanges)

3. Refund Options

🔁 Exchange: Preferred option – we’ll ship a corrected item ASAP.
💵 Refund: If exchange isn’t possible, refunds are issued via original payment method (processed in 3-5 business days).

4. Shipping Costs

• Defective/wrong item: We cover return shipping.

• Non-defective returns: Customer pays return shipping.

5. Quality Guarantee

All products are inspected before shipping. If an item arrives defective or incorrect, contact us using the process above.